OpenLoop Health, an Iowa-based telehealth infrastructure company that supplies clinicians and prescription processing to dozens of consumer telehealth platforms, has confirmed via the HHS breach portal that a January 2026 incident affected 716,000 individuals. Attackers were inside its systems for only one day - January 7 to 8 - but exfiltrated names, addresses, email addresses, dates of birth, and medical information. Social Security numbers and electronic health records were not accessed. A threat actor called Stuckin2019 claimed responsibility and put samples on a hacking forum; OpenLoop reportedly paid them and the listing was taken down. Because OpenLoop is white-label, affected patients enrolled through many different consumer telehealth brands.
Telehealth giant Hims & Hers - nearly $1 billion in annual revenue, millions of subscribers - disclosed that hackers stole customer support tickets from its Zendesk instance between February 4-7. The ShinyHunters extortion gang conducted the breach by compromising Okta SSO credentials through social engineering, then pivoting into the Zendesk platform. Stolen data includes names, contact information, and details from support requests. No medical records or doctor communications were compromised. The company took two months to disclose.
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